Refund and Cancellation Policy

Last updated November 10, 2026. This applies to paid sponsor slots and click packs described on the advertise page. Listing and corrections are free.

1. Cancelling a subscription

• Monthly sponsor slots and category exclusives renew automatically each month at the agreed price until you cancel.
• Cancel any time by emailing contact@clioos.com from the address you paid with, or with the cancel link in your payment receipt. We confirm by email within 2 business days.
• Cancellation stops the next renewal. Your slot stays live until the end of the month you already paid for. Cancelling does not by itself refund the current month.
• To avoid being charged for the next month, cancel before the renewal date shown in your receipt.

2. Click shortfall guarantee

If a monthly sponsor slot gets fewer than 13 valid clicks in its first month (valid clicks are defined here), you can choose one of two remedies:

• a refund of that first month's payment, made within 30 days of the payment date; or
• the next month free, applied as a credit to your next renewal.

We check the count on day 28 of the first month and email you the result and both options. If you do not choose, we give the next month free. The guarantee applies once per sponsor and slot.

3. Click packs

A click pack is paid once and covers a fixed number of valid clicks. If fewer clicks than you paid for have been delivered 30 days after payment, you can choose a refund of the undelivered clicks, made within 30 days of the payment date, or the undelivered clicks credited as extra clicks in a new pack.

4. Other cases

• If we remove or fail to display a paid placement for reasons on our side, we refund the unused part of the paid period.
• If you were charged by mistake or twice, tell us and we refund the extra charge in full.
• Outside the cases above, payments are not refundable once the period or clicks have been delivered. Local consumer law that gives you more rights still applies.

5. How and when refunds are paid

Refunds go back to the original payment method through our payment provider, normally within 5 to 10 business days of approval. Request one at contact@clioos.com with the order email and date; refunds must be requested within 30 days of the payment date. Payment-provider fees may not be returned by the provider.

6. Contact

contact@clioos.com. See also the terms of service.